Frequently asked questions
Quick answers about ordering, files and pickup.
How do I place an order?
Pick a product, choose your options (size, quantity, material, finish) and add it to your cart. Sign in or create a free account, review your order and place it. You can attach your design file right after — and you’ll get an email confirmation.
Do I need an account to order?
Yes. A free account keeps your orders, files and history in one place and lets us contact you about your job. Creating one takes less than a minute.
How do I send my design file?
After you place your order, an upload area appears on the confirmation screen and on the order in “My account”. Drag your files in there — PDF, PNG, JPG, AI, EPS, PSD, SVG or ZIP, up to 50 MB each.
What if I don’t have a design ready?
No problem. Order one of our ready-made designs as-is, or use “Request a quote” and tell us what you need — we can help create or finish your artwork.
Can I pick up in store or get it shipped?
Both. Choose free store pickup in Lynwood, or shipping to your address, at checkout. Any shipping cost is arranged with the store, not added to your online total. We’ll email you when your order is ready.
How long will my order take?
Turnaround depends on the product and the options you pick; some items offer next-day or same-day production. Any timing you choose is shown before you order.
How do I pay?
For now, you place your order online and settle payment with the store at pickup or as arranged. Secure online card payment is being added.
What’s the difference between glossy and matte?
Glossy has a shiny coating that makes colors pop and resists smudges; matte has a smooth, non-reflective finish that’s easy to write on and looks more subtle. Both print full color.
Will the printed colors match my screen?
Screens use light (RGB) and printing uses ink (CMYK), so small color shifts are normal. For the closest match, design in CMYK and send high-resolution files.
Do you offer rush or same-day printing?
Some products include faster turnaround options (next-day or same-day) you can select before ordering. Availability depends on the product and the workload that day.
Can I get a quote for a large or special job?
Yes. Use “Request a quote” for custom sizes, large runs or anything you don’t see in the catalog, and we’ll get back to you.
Can I use the site in Spanish?
Yes — the whole site works in English and Spanish. Use the language switch at the top of any page.
How do I check my order status?
Sign in and open the order in “My account” to see its progress, or use “Track my order” with your order number and email.